Support
Trouble signing in?
Tydra sign-in is your email and password. You set the password when you created your account; the same credentials work on the web and in the iOS app. Here are the things that go wrong most often, and the fix for each.
I forgot my password
Go to reset your password, enter your email, and we’ll send a link to set a new one. Open that link in the same browser you requested it from.
Once you’ve set the new password, sign in with it on the web or in the app.
The reset email never showed up
Three things in order:
- Check your spam / promotions folder.
- Double-check the email you entered on the reset page is the one you signed up with.
- Wait 30 seconds and request another.
Still missing after a couple of tries? Email hello@tydra.app with the address you’re trying to use and we’ll look it up.
I forgot which email I signed up with
We can’t search for you without a billing record. If you’ve paid for a subscription, email hello@tydra.app from any of the addresses you might have used and we’ll find the account.
If you never paid (free trial only), the simplest path is to sign up again with the email you know. Nothing from the old account gets pulled over — that’s by design — but you start fresh.
I'm locked out and the email is gone (closed account, changed company)
Email hello@tydra.app from a different address with as much detail as you can give us — workspace name, business name on bills, last card you paid with, approximate signup date. We’ll verify and move the workspace to a new email address if the request checks out.
We don’t do this automatically because it would be the easiest way for someone to take over an account by social engineering. Expect a few back-and-forth emails before we move anything.
Still stuck?
Email hello@tydra.app and tell us what happened. We answer.